Technology, Automation, and Business Expenses

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Here is a blog post with ongoing editing, and it must show (my writing process can involve doing this, before repeated and extensive revision, that all precedes publication):

Successful businesses are persistently trying to cut costs.  One of the ways to do so is through automation, or the elimination of employees.  There are arguments that the economy, and firms within it, do not exist to offer jobs but rather to provide goods and services more efficiently.  This position may well be cogent and on target.  There can be other implications though.

Not too long ago, one of the financial networks aired an interview with the new leader of Verizon, the cable and telecommunications giant that currently counts me as a customer.  Not to criticize the purported benefits of migration, or to think too narrowly or stereotype, but the man spoke with a heavy foreign accent and was not particularly articulate.  For the most part, he repeated how well-positioned the company should be for the implementation of 5G communications, which should speed up wireless technologies to an extent that there will be substantial change and adjustment.  Unfortunately, it was his answer to other questions on different topics as well.

The abilities of a CEO are quite a different matter in comparison to technological dynamism.  It probably will be a brief matter of time before devices connect wirelessly at speeds that are remarkably fast.  When it happens, some telecommunications lines, infrastructure and equipment should no longer be needed.  I have not taken a close look at Verizon, but surmise that it means a strong smartphone and connectivity business and also the ability to bundle network programming with it at subscription prices.

Meanwhile, the company, like several others that are not really going ‘full speed ahead,’ is trying to eliminate employees.  Customer service can matter to clients.  To someone like the firm’s dullard CEO, it might represent an expense to eliminate in order to improve profitability.  He probably puts little emphasis on command of the English language–why should he if you do not really need it to be in charge?  Nope, if you want to try to phone Verizon, which may struggle to sell network programming alongside its 5G technologies, while its cable lines move in lock step with its telephone businesses toward obsolescence, it better be handled over a laptop by means of a computerized agent.

So, why was I calling?  It’s about my newer treadmill, a high quality unit made by TRUE.  In addition to some remarkable specifications (such as a 5 horsepower Alternating Current motor), one can watch television on it by connecting a coaxial cable near where the power cord is.  My question involves installion of a new “Coax” cable, which is not within the automated system of prompts for customer contact.

While currently under contract, I may try to leave Verizon at some time in the near future.  It is not that some other company, such as Comcast; or maybe even Google Fiber, which is still only available in select places, but might try to peddle personal information; would prioritize the attentiveness and communication skills of its employees.  There is a chance of it though; and Google Fiber has had high customer service marks initially.

It may be found satisfying that Verizon is publicly traded because its stock could be worth betting against.  There are similar companies in which CEOs have not been impressive.  CVS Health, Intel Corporation, Advance Auto Parts; and arguably, NXP Semiconductors come to mind.  Share prices do not immediately decline because of an executive unless there is some sort of scandal or serious snafu.  It takes time for poor decision-making, counterproductive leadership, or stupidity to work its way through.

However, when this type of situation is evident, an objective can be to opportunistically sell high and buy low, not the other way around.

                                    Here is a current interview of Verizon’s CEO.

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